Campaign Detail
Campaign dashboard, cadence, contacts, settings, Call Reporting with live supervision, and Email Reporting led by reply rate.
Campaign dashboard, cadence, contacts, settings, Call Reporting with live supervision, and Email Reporting led by reply rate.
Overview
The campaign detail page is your command center for one outreach campaign. The dashboard shows enrolled contacts, calls, emails, and meetings at a glance, plus shortcuts to start a dial session against callable contacts. Use the tabs to edit email cadence, calling script, enrolled contacts, and campaign settings. Call Reporting covers live dial-session supervision and call logs. Email Reporting leads with reply rate as the primary engagement metric; opens are labeled diagnostic because new auto-cadence campaigns default to open tracking off. Managers use Call Reporting > Dial Sessions to supervise live SDR dial sessions in real time.
How to use this page
- 1Open a campaign
From Platform > Campaigns, pick a client in the switcher if needed, then open a campaign from the list or search. The header shows the campaign name, client, and Active toggle. KPI cards summarize contacts, calls, emails, and meetings.
- 2Start dialing from the dashboard
The Start a Dial Session band shows how many contacts are callable right now, who is in recycle cooldown, and whether auto-cadence is on. Click Call All Active to jump into the dialer with the full callable queue, or use the status chips below to target a specific pipeline segment.
- 3Open Call Reporting
Click the Call Reporting tab in the campaign tab bar (between Settings and Email Reporting). Sub-tabs appear for Dial Sessions and Calls. Dial Sessions lists every logged dial session for this campaign with SDR name, start time, duration, mode, and status.
- 4Supervise a live session
On the Dial Sessions sub-tab, active sessions show a gold Supervise session button (a green dot pulses when the SDR is on a live call). Click it to open the supervise panel. The panel polls live call state every few seconds: Idle, Ringing, Connected, or Wrapping. When a prospect is on the line you see their name, title, company, phone, and a connected timer. Pick Shadow to listen silently, Guide to whisper coaching only the SDR hears, or Join In so everyone on the call hears you. Click Leave audio or press Escape to close. You can only supervise one session at a time.
- 5Review completed calls
Switch to the Calls sub-tab under Call Reporting for individual call logs with disposition, duration, and recording links. Use the dashboard Activity chart for a 30-day calls-and-emails trend.
- 6Open Email Reporting
Click the Email Reporting tab in the campaign tab bar (after Call Reporting). Sub-tabs include Email Analytics (default), Email History, Clicks, and Deliverability. Email Analytics loads first with sends, replies, clicks, and opens for the selected date range.
- 7Read reply-first email analytics
On Email Analytics, the stat band leads with Sends, then Replies (with reply rate), then Clicks, then Opens. Reply rate is the primary success metric for cold email. Opens show open rate (diagnostic) because open tracking is unreliable (bots, privacy prefetch) and new auto-cadence campaigns default trackOpens=false. Toggle Show raw (incl. scanners) to include bot opens and clicks. The per-step and A/B template tables list Reply % before Open % for the same reason.
- 8Check deliverability
Open the Deliverability sub-tab for bounce rate, unsub rate, and open rate (diagnostic). Reply-focused reporting lives on Email Analytics; deliverability focuses on list health and inbox placement signals.
What the buttons do
Common questions
When can I click Supervise session?
The button appears on active dial sessions in Call Reporting > Dial Sessions. You can open the panel between calls too; Shadow, Guide, and Join In light up once the SDR has a live ringing or connected call.
What is the difference between Shadow, Guide, and Join In?
Shadow is silent listen-only (the SDR does not know you joined). Guide lets you coach the SDR on a private whisper channel the prospect cannot hear. Join In puts you on the conference so the prospect hears you too. Use Guide for real-time coaching and Join In when you need to speak to the prospect directly.
Can I supervise two SDRs at once?
No. If you are already listening to another session, the supervise panel warns you to leave that session first.
Where did the old inline listen buttons go?
They were replaced by the Supervise session panel, which shows live call status, prospect details, and the three listen modes in one place.
Why does reply rate come before open rate?
Replies are the outcome that matters for B2B cold email. Opens are inflated by bots, security scanners, and Apple Mail Privacy Protection, so SalesHive treats reply rate as the primary metric and labels opens as diagnostic. New auto-cadence campaigns default to open tracking off (trackOpens=false). You can still enable opens per campaign in Settings when you need them for troubleshooting.
What does open rate (diagnostic) mean?
Opens are shown for troubleshooting only, not as a primary KPI. The label reminds you that open counts may include image-proxy loads and security scanners even when bot filtering is on. Focus on reply rate and human clicks for performance decisions.
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